Returns
Site ownership, data processing, and terms of use and sale.
1. Right of withdrawal
For distance purchases, consumers may withdraw without giving a reason within 14 calendar days: from receipt of the equipment by you or your designated third party other than the carrier; for service contracts, from conclusion of the contract. For an order delivered in parts, the statutory period runs from the final delivery. Statutory extensions of the period remain applicable.
2. Installation services already started
Starting installation during the withdrawal period requires your express request and the required prior information. If you withdraw before completion, only the proportion actually performed may be charged when the legal requirements are met. Loss of withdrawal rights over a fully performed paid service requires your express consent before work starts and acknowledgement that you will lose that right on completion. General acceptance of the terms does not replace these declarations.
3. Installed equipment and customisation
Installing equipment does not automatically remove withdrawal rights. The customisation exception only applies to goods made to your specifications or clearly personalised. Handling beyond what is necessary to examine the equipment may result in diminished value under the statutory rules, provided you were informed of your withdrawal rights. Statutory warranty rights remain unaffected.
4. Cancelling the reservation before installation
If you validly withdraw before installation starts, we refund the advance payment under the refund rules. No penalty, payment processing fee or generic expense is deducted automatically. Any legally payable amount must be justified and meet the applicable requirements for prior information and an express request.
5. How to withdraw or request a return
You can send an unambiguous withdrawal statement to info@revoclima.com, identifying your order and contact details; no reason or prior approval is needed to exercise the right on time. We will acknowledge receipt and coordinate the return. Unless we offer collection, goods must be returned without delay and within 14 calendar days of your notice. You only bear direct return costs when disclosed before contracting and permitted by law; cases requiring collection at our expense remain protected.
6. Refunds
We refund payments received, including applicable standard delivery, without undue delay and within 14 calendar days of being informed of withdrawal. We use the same payment method unless expressly agreed otherwise at no cost to you. Additional costs of a more expensive delivery option chosen by you are excluded. For goods, we may withhold reimbursement until receiving the goods or evidence of return, whichever comes first, unless we offered to collect them.
7. Defective or non-conforming products
If the unit is defective or non-conforming, you are entitled to repair, replacement, price reduction or refund under the legal warranty. Contact us and we'll handle it.
8. Contact
For anything about returns, refunds or warranties, write to info@revoclima.com or WhatsApp +34 611 52 13 70.